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Patient Policies

Credit Card on File

Parkview Orthopaedic Group may require that we keep your credit, debit or HSA card on file as a convenient method of payment for the portion of services that your insurance doesn’t cover, but for which you are liable. Your card information will be requested upon scheduling your appointment, and we will ask that you sign our credit card agreement at your first visit. Your card information is kept confidential and secure and will be processed only after the claim has been filed and processed by your insurer. If you have an outstanding balance due after receipt of your monthly statement, we will charge the credit card on file to satisfy the balance. You will receive an email notification prior to your card being charged, if you have provided us with a valid email address. You will be asked to authorize any additional payments, which could include:

    • A deposit when scheduling a procedure/surgery
    • Physical therapy deductible, co-pay or co-insurance
    • Surgery claims that have been adjudicated by your insurance
    • Other outstanding balances

Copays & Patient Balances

Applicable copays, as well as any past due patient balances, must be paid prior to seeing your provider. If you are unable to make these payments, unfortunately your appointment may be rescheduled. You may pay your patient balance online before your visit– either through your patient portal or on our website (via PayPal) .


We will ask at every visit to verify your insurance information, so please make sure to bring your insurance card to each visit. We apologize for any inconvenience this may cause, but it is critical to ensuring that your claims are billed properly and the balance is not adjusted to your responsibility.


All patients with HMO insurance are responsible for getting the appropriate referrals/authorizations from their primary care physicians. We must have the referral in-hand at the time of your appointment, or it will be rescheduled.

Pre-Surgical Deductibles

Any insurance deductibles unmet at the time a surgery is scheduled will be required to be paid prior to surgery. Arrangements can be made with a Financial Counselor to set-up payment(s) of your deductible.


Parkview Orthopaedic Group requires 24-hour advance notification for the cancellation of a scheduled appointment for a physician, physical therapy, x-ray or MRI. This allows us to accommodate other patients seeking appointments. Patients who cancel their appointments without 24-hour notice, or those who fail to show for their scheduled appointments, will be subject to a fee of $50.00.

Narcotics Policy

Federal regulations require all narcotic prescriptions to be printed out and physically signed by your physician. Phoned or faxed narcotic prescriptions will not be accepted at any pharmacies, which means that patients must pick up the written prescriptions during regular office hours. When picking up your script, you will be asked to present a photo ID. If someone other than the patient is picking up the prescription, you must inform our staff in advance, and the designated person will be asked to present his/her photo ID upon pickup.

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